To start with, visit the attraction page that you wish to book. On right hand side, you can see the booking panel. Select the date, time slot (if applicable) and choose the number of Adults, Children and Infants accompanying for the activity. You may add transfers as additional and move forward to quick check out page by pressing on “Book Now” tab.
You will prompted to fill in your booking details like Name, Email Address, Contact Number, Pick up Point (in case of transfers) and any Special Requests along with your billing details. Once all details are filled; press next to move to secure payment page.
On the payment page, you are required to fill in your card details on check out page before confirmation. Upon confirmation, you will receive voucher which needs to be presented at time of tour along with valid photo ID. As some of the tours require confirmation from our suppliers, confirmed voucher or attraction ticket will be emailed between 01 hours – 12 hours after your booking.
We accept Visa credit and debit cards, Mastercard credit and debit cards, and AMEX credit cards.
All payments are currently accepted in AED and hence, you will be charged in AED Dirhams. Please note a transaction fee or conversion charges may be levied by your bank for international payment. Kindly contact your bank or card provider for further clarification on transaction fees.
Yes, your payment is completely secure and encrypted. All your personal and payment information is transferred or received in an encrypted and secure environment with our web pages. When you transfer personal information a secure session is established using Security Socket Layer (SSL) which encrypts your data.
Most of the activities and tours are available instantly for confirmation. However, some of the tours require confirmation from suppliers. Hence, you will receive a temporary voucher at time of booking.
The booking is confirmed and confirmed voucher or attraction ticket is emailed within 01 hours to 48 hours after your booking.
Yes, you can make changes to your booking by contacting us on [email protected]. However, the changes are subject to cancellation policy of each attraction or tour.
Only those tours and attractions that are eligible for amendment as per cancellation policy of the activity will be amended.
Please note that date and time amendments are subject to approval from local supplier.
You are required to carry printed confirmed voucher or attraction ticket along with valid Photo ID proof. Many of our suppliers and activity operators accept E-voucher or E-ticket on your mobile.
Some of attractions require a valid Photo ID of each participant. The confirmed voucher will have details of it.
You are requested to email us the booking details on [email protected] or chat with us online to get duplicate copy of voucher.
The best way to resolve issue related to booking the tour is to chat with our online representative. They will assist you with online booking process or process a manual booking from their end.
If you are a group of travelers looking for group price, we request you to chat with our online representatives for assistance. They will ensure you best deal for the group.
For arrangement of private transfers at reasonable price, you are requested to chat with our online representative and they should be able to assist you with pricing and booking process.
Most of the bookings are processed well ahead of the activity date. However, in this unlikely situation, you are requested to chat with our online representative immediately or email us at [email protected] for a quick and prompt solution.
If you are not able to locate the supplier at the meeting point at the given time of pick up, you are requested to immediately contact the local number of supplier mentioned on your confirmed voucher.
In case you are not able to reach the supplier, you are requested to chat with our online representative or call us and we will assist you.
Yes, it is possible to cancel the booking as per cancellation policy of tour or activity mentioned under “booking policy” section of the product page listed under FAQs.
You will have to contact TripCarnival through email at [email protected] to process cancellation request.
Cancellation charges may apply depending on cancellation policy of the activity.
Please note that upon cancellation, refunds will be processed within 48 hours. However, it may take upto 7 days for refund amount to reflect in your bank account.